Refund & Returns Policy

Effective Date: October 23, 2026
Last Updated: October 23, 2026

This policy explains how ARTEFOGLIO LLC (“ARTEFOGLIO,” “we,” “us,” or “our”) handles returns, refunds, exchanges and cancellations for physical products purchased at www.artefoglio.com.

Electronic gift cards are also subject to our Gift Card Terms. Nothing in this policy limits any right or remedy that cannot be limited by law.

Return window

You may request a return of an eligible physical product within 14 calendar days after delivery, based on the delivery date shown by the carrier’s tracking. This 14-day window applies to change-of-mind returns of products that are not defective, damaged on arrival, incorrect or otherwise not as described. It does not limit your rights regarding those issues or any applicable warranty.

For an approved change-of-mind return, you must hand the package to the carrier within 7 calendar days after receiving our return instructions. Please retain proof of shipment. We may decline a change-of-mind return shipped after this deadline.

Return eligibility

To qualify for a change-of-mind return:

The product must be unused and in its original condition.
It must be in its original packaging with all included parts.
You must provide your order number or receipt.

We may decline a change-of-mind return of a product that has been used, altered, damaged after delivery or returned with parts missing.

Gift cards are not returnable under the physical-product return process described in this policy. See the “Gift cards” section below and our Gift Card Terms.

How to start a return

Email info@artefoglio.com within the applicable return window. Include your order number, the product you want to return and a short reason. For a damaged, defective or incorrect product, please also provide reasonably available photos showing the issue. We may request additional information reasonably needed to review your claim. Please wait for our return instructions before sending anything. Change-of-mind returns sent without our authorization may be refused.

Return shipping

For a change-of-mind return, you are responsible for return shipping costs. Where available, we may offer a prepaid return label. If you choose to use it, its cost will be disclosed to you and agreed to before the label is provided, and deducted from your refund. Original shipping charges are not refunded for change-of-mind returns.

If we confirm that a product arrived damaged, is defective, is incorrect or does not match its description, and a return is required for the approved remedy, we will provide a prepaid return label or arrange reimbursement of reasonable return shipping costs agreed to in advance. Please contact us before purchasing return shipping.

For an approved refund involving such an issue, we will also refund the original shipping charges attributable to the affected product.

Refunds

We will inspect your return after receiving it and notify you of the result. We will issue any approved refund within 30 calendar days after receiving the returned product, or by any earlier deadline required by applicable law.

Refunds include the amount paid for the returned products and applicable refundable taxes, subject to any permitted deductions described in this policy. Approved refunds go to the original payment method, except for amounts paid using a gift card, as explained below.

Please allow an additional 5–10 business days after we issue the refund for your bank or payment provider to post it.

If a returned product is used, incomplete or otherwise does not meet the change-of-mind return conditions, we may decline the return or offer a partial refund. Before making a deduction, we will explain its reason and amount. No deductions will be made for a confirmed defect or error covered by an approved claim.

If you have not received your refund after 10 business days from our refund confirmation, check with your bank or payment provider, then contact info@artefoglio.com.

Damaged, defective or incorrect products

Email info@artefoglio.com with your order number, a description of the issue and reasonably available photos of the product. For damage that appears to have occurred during shipping, please also provide photos of the packaging and shipping label and retain the product and packaging while your claim is being reviewed. Please contact us within 72 hours of delivery. We may request additional information reasonably needed to verify the issue. After reviewing and verifying the issue, we will offer an appropriate resolution, which may include a replacement, repair or refund.

Exchanges

We offer exchanges for products confirmed to be damaged, defective, incorrect or not as described, subject to availability. If we cannot replace the product with the same one, we will offer a refund. We do not offer change-of-mind exchanges. You may instead request an eligible return and place a separate order.

Cancellations

To request cancellation of an order for a physical product, email info@artefoglio.com as soon as possible. For voluntary cancellations, we can cancel an order only if it has not been processed or shipped. Once an order has shipped, the applicable return provisions of this policy apply.

This restriction does not affect cancellation rights arising from shipping delays under our Shipping Policy.

If we approve cancellation before shipment, we will refund the payment for the canceled products, applicable taxes and any shipping charges relating solely to those products.

Gift cards

Gift cards are not refundable or redeemable for cash, except where required by law. If you return an eligible product paid for wholly or partly with a gift card, the refundable amount originally paid using the gift card will be issued as a replacement electronic gift card.

Any refundable amount paid using another payment method will be returned to that original payment method. Each payment method will be refunded no more than the amount originally paid using it.

See our Gift Card Terms for additional conditions.

Undeliverable packages

For refused, unclaimed or undeliverable packages, see the “Address accuracy and changes” section of our Shipping Policy.

Changes to this policy

We may update this policy by posting a new version and changing the Last Updated date. The version in effect when you place an order applies to that order.

Contact

Questions about returns or refunds? Email info@artefoglio.com.