Shipping Policy

Effective Date: October 23, 2026
Last Updated: October 23, 2026

This policy explains how ARTEFOGLIO LLC (“ARTEFOGLIO,” “we,” “us,” or “our”) ships orders placed at www.artefoglio.com. Nothing in this policy limits any right or remedy that cannot be limited by law.

Where we ship
We ship physical products to all 50 U.S. states. If you do not see your destination at checkout, we cannot ship there at this time.

Processing time
We ship orders within 3-5 business days after we receive your order, excluding weekends and holidays. Processing time is the time we need to prepare your order before we hand it to the carrier.
If we cannot ship within this time, we will email you before the processing period ends. We will provide a revised shipping date, or explain if we cannot reasonably provide one, and offer you a choice: agree to the delay or cancel the unshipped portion of your order for a full and prompt refund.
Our delay notice will explain how to accept the delay or cancel, and whether and when your order will be automatically canceled if you do not respond. We will obtain your express consent to a delay where required.

Shipping rates
Shipping charges are shown at checkout before you pay. Shipping is a flat rate of $14 for orders under $80. Shipping is free for orders of $80 or more.

Delivery time and tracking
Delivery times shown at checkout or sent after purchase are carrier estimates. They start when your order ships and are not guaranteed. Weather, carrier delays and other events outside our control can affect delivery.
You will receive an order confirmation by email. When your order ships, you will receive a shipping confirmation with tracking information when available. Tracking can take 24-48 hours to start updating after the carrier scans the package.

Electronic gift cards
Gift cards are not shipped. A gift card code is delivered by email to the recipient address provided when purchasing the gift card, on the selected delivery date where that option is available.
The 3-5 business day processing time does not apply to gift cards. If an order contains both a gift card and a physical product, the gift card is emailed separately and the physical product ships after processing. If an email does not arrive, check your spam folder, then contact info@artefoglio.com. See our Gift Card Terms.

Address accuracy and changes
Please check your shipping address before you place your order. If you need to correct your address, contact info@artefoglio.com as soon as possible. Address changes are not guaranteed, particularly after an order has been processed or shipped.
If a package is returned to us because you provided an incorrect or incomplete address, refused delivery, or did not collect the package within the carrier’s collection period, we may:

Reship the order after you pay an additional shipping charge, disclosed and agreed to before reshipment; or
Refund the amount paid for the returned products and applicable taxes. Original shipping charges disclosed and paid at checkout are non-refundable in these circumstances.

These charges and deductions do not apply where the return resulted from our error. Returns caused by carrier error will be reviewed separately.

Late, missing or damaged packages
If your package is late, missing or arrives damaged, email info@artefoglio.com with your order number.
For damage, please include photos of the item and the packaging, including the shipping label, and contact us within 72 hours of delivery. Please retain the damaged item and packaging while your claim is being reviewed.
For packages that appear to be lost in transit, we may need to investigate with the carrier before determining the appropriate resolution. A refund or replacement is not automatic upon reporting a package missing. Any resolution will depend on the circumstances and available evidence.

Packages marked delivered
If tracking shows that your package was delivered but you cannot locate it, please check the delivery location, household members and any building reception or mailroom, then contact the carrier and notify us. Except where caused by our error, we are not responsible for theft or loss occurring after the carrier has delivered the package to the correct shipping address provided with your order.
A carrier’s “Delivered” status will be considered as part of our review, together with any available delivery evidence. We do not guarantee a refund or replacement solely because a package marked delivered is reported missing.

Changes to this policy
We may update this policy by posting a new version and changing the Last Updated date. The version in effect when you place an order applies to that order.

Contact
Questions about shipping? Email info@artefoglio.com.